Miller Industrial is a leading maintenance, repair and operation (MRO) product supplier that has served the manufacturing, skilled trades and municipal departments in the Chicago area for nearly a century - more than half of which has been in Elk Grove Village. The company recently welcomed a new owner, Peter Jackson, after three generations of family ownership. An entrepreneur at heart, Jackson’s mission is to help Elk Grove Village’s industrial businesses advance further into the 21st century and elevate Miller Industrial’s culture of continuous improvement through thoughtful marketing, human-centered design, advanced technology and old-fashioned problem solving.
Outstanding Service for the Industrial Park and Community
What sets Miller Industrial apart is its omnichannel approach, which means customers can visit the brick-and-mortar retail presence, schedule free local job site delivery, and even take advantage of vendor-managed inventory with Miller On-Site to stay in front of preventative maintenance and repair. In fact, one of Jackson’s first initiatives since joining the company is the development of a new e-commerce marketplace, which will make the ordering process even more convenient.
When asked what makes Miller Industrial special to the local business community, Jackson’s response was simple: “It’s not what we sell, but how we sell it.” He makes it clear that every employee’s goal is to deliver a customer experience that is seamless and unforgettable. The team at Miller Industrial demonstrates their expertise through free lunch-and-learn programs each month, covering topics like machine maintenance, job site safety, tool demos, seasonal preparedness and more. Unlike a traditional warehouse model where you walk in and get your part from behind the counter, at Miller Industrial, customers can see and touch the part they need while consulting with an expert to make sure they are finding the best solution. The company also offers convenient payment terms with many customers, even offering to coordinate with a business’ accounting department so workers can skip the checkout process entirely and get back to work faster.
Calling Elk Grove Village “Home”
Established in 1928, Miller Industrial moved to Elk Grove Village from Chicago in 1968 to serve as a local hardware store for the developing residential community. However, the rapid growth and density of the Village’s industrial park made the company shift strategies to focus solely on commercial and industrial customers. According to Jackson, the greatest asset to the company’s location in Elk Grove Village is the large concentration of “makers” in the renowned industrial park.
“Our history and roots are here in Elk Grove Village and we have access to the ideal partners who rely on the products we offer,” says Jackson. “It’s exciting to see the business community growing due to the Village programs such as Maker’s Wanted, and we’re excited to take full advantage of the many opportunities brought to us as a result.”
In addition to being strategically located among a large, vibrant ecosystem of manufacturers, Miller Industrial has also expanded its capabilities. The latest advancement is the addition of a new fiber internet connection, which the Village helped expedite by moving up the permitting process by a full four months. When complete, the efficiency of the company’s cloud-based operations will save time and deliver a better user experience. Jackson also shared excitement for his team’s gameplan to apply for Next Level Northwest, a not-for-profit business accelerator program founded by several Chicagoland municipalities - including Elk Grove Village.
To learn more about Miller Industrial or connect with Jackson, visit www.millerindustrial.com.
Want to learn more about doing business in Elk Grove Village? Discover what a village committed to being “Beyond Business Friendly” can do for your company at MakersWanted.org.